Knowing where to go with your questions saves you time and gets you the right answers faster. If you’re unsure whether to contact IU Human Resources or the plan vendor, here’s a quick guide:
Contact IU Human Resources at askhr@iu.edu or +1-812-856-1234 for questions about eligibility, enrollment, deadlines, or policy details. For example:
- Which benefit plans am I eligible for?
- How do I enroll or make changes?
- What steps do I need to take leading up to retirement?
- Where can I find the official plan document?
Contact the plan vendor directly for questions about claims, billing, or using your benefits (such as finding in-network providers or replacing an ID card). For example:
- Why is my doctor’s bill higher than expected?
- How do I find an in-network provider?
- What’s the status of my long-term disability claim?
- How do I replace my health savings account card?
